This Shipping Policy applies to the digital services provided by Grahbook, operated by Neha Agrawal. Since Grahbook is a digital platform and does not ship physical products, this policy outlines our service delivery and activation timelines.
1. Nature of Our Services
Grahbook provides digital services only. There are no physical products shipped. All services are delivered electronically through:
- Web Platform: Accessible at grahbook.in through any modern web browser.
- Mobile Application: Available for Android devices.
- WhatsApp Integration: Service delivered through the WhatsApp Business API.
- Email: Account notifications, invoices, and support communications.
2. Service Activation Timelines
Upon successful registration and payment (in INR), your Grahbook services are activated as follows:
| Service | Activation Time |
|---|---|
| Account Registration | Instant |
| Free Plan (Mukhiya) Access | Instant upon registration |
| Pro Plan (Bhandari) Access | Within 5 minutes of successful payment |
| WhatsApp Bot Setup | Within 24 hours of registration |
| UPI Integration | Within 48 hours of submission |
| Enterprise Plan (Samrat) Setup | Within 3-5 business days |
| Custom Integrations (CRM, Tally) | Within 5-7 business days |
3. Account Setup Process
Step 1: Registration — Complete the registration form with your store details. Instant access to the dashboard.
Step 2: Verification — We verify your phone number and email within 24 hours. WhatsApp bot is activated.
Step 3: Store Setup — Upload your product catalog, set pricing (in INR), and configure your store settings.
Step 4: Go Live — Your WhatsApp store bot goes live and starts accepting customer orders.
4. Digital Delivery Methods
All services are delivered through the following digital channels:
- Web Dashboard: Accessible immediately after registration at grahbook.in/dashboard.
- WhatsApp: Your store bot is activated and connected to your WhatsApp Business number.
- Email Notifications: Invoices, account confirmations, and important updates sent to your registered email.
- Push Notifications: Real-time alerts for orders, payments, and important events via the mobile app.
5. Payment and Invoice Delivery
Upon successful payment for Pro or Enterprise plans:
- Payment Confirmation: Instant via email and dashboard notification.
- GST Invoice: Generated automatically and available for download from the dashboard within 24 hours.
- Payment Receipt: Sent to your registered email immediately after successful transaction.
All invoices are generated in Indian Rupees (INR) and are GST-compliant as per Indian tax regulations.
6. Technical Requirements
To access Grahbook services, you need:
- A stable internet connection
- A modern web browser (Chrome, Firefox, Safari, Edge — latest versions)
- For mobile: Android 7.0 or higher
- WhatsApp Business app installed on your phone
- A valid UPI ID for payment processing
7. Service Availability
We strive to maintain 99.9% uptime for all services. Scheduled maintenance windows are communicated in advance via email and dashboard notifications.
In case of service disruptions:
- Planned maintenance: Announced 48 hours in advance
- Emergency maintenance: Communicated as soon as possible
- Status updates: Available at status.grahbook.in
8. International Access
Grahbook is designed primarily for merchants operating within India. International access may be available but is subject to:
- WhatsApp Business API availability in the country
- UPI payment processing (India only)
- Local regulatory requirements
9. Contact for Delivery Issues
If you experience any issues with service activation or delivery, please contact:
Neha Agrawal
Grahbook Support
Address: Pandey Bazar, Dumeriyaganj Road, Jaggi Colony, Purani Basti, Basti, Uttar Pradesh - 272002 (Landmark: Last left house building)
Phone: 805-2402-633
Email: agrawalmanas150@gmail.com
Business Hours: Mon-Sat, 10:00 AM - 7:00 PM IST
We aim to resolve all delivery issues within 24 hours of receiving your complaint.
10. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page. The "Effective Date" at the top indicates when this policy was last updated.